Service Agreement

This Service Agreement (“Agreement”) is entered into between: Service Provider: Family Pool Maintenance (“FPM”) and (enter name below)Address(Required)and the address of:

Address Line 1

Address Line 2

State

ZIP Code

1. PAYMENT TERMSPayment will typically be processed upon the completion of services using the credit card or ACH information on file.
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Payment Options:
- Credit Card
- ACH/Direct Debit
If payment is declined or invalid, the Customer will have 14 days to rectify the issue. After 14 days, a penalty fee may be applied

Suspension of Service:
FPM reserves the right to suspend services if payment is not received. Service will resume once the payment issue is resolved.

Prepaying Customers:
Customers who prepay for seasonal services are eligible for a 50% refund on the remaining portion of their services if the service must be canceled due to unforeseen circumstances.

2. DURATION OF CONTRACTThis Agreement is valid for one (1) year from the date of signing or until terminated by either party.

3. LIABILITY AND INSURANCE

FPM maintains liability insurance for damages or injuries caused by its services.
The Customer is not liable for injuries to FPM personnel, except in cases of negligence or failure to adhere to outlined safety requirements.

4. TERMINATION CLAUSE

Either party may terminate this Agreement with a 30-day written notice.
Early termination does not absolve the Customer of obligations to pay for services already rendered.

5. DISPUTE RESOLUTIONAny disputes arising under this Agreement will first be attempted to be resolved through mediation. If mediation fails, the parties agree to resolve the dispute through binding arbitration.

6. CUSTOMER RESPONSIBILITIESThe Customer agrees to:

Ensure the area(s) of property where technicians will be working is safe and free of hazards, including securing pets and clearing debris prior to service.
Follow all instructions provided by FPM to facilitate scheduled services.
Understand that inadequate preparation of these areas may result in rescheduling, cancellation, or additional charges for remedial services.

7. REPAIR AUTHORIZATION (Optional)The Customer authorizes FPM to perform minor repairs without prior written approval under the following conditions:

Repairs necessary for the safe and functional operation of the pool/spa or its immediate area

*Repairs not exceeding the following amount: $
*If repairs exceed the specified amount, the Customer will be contacted for approval before work proceeds.

8. MEDIA RELEASE (Optional)

I authorize FPM to use photos or videos of my pool/spa and surrounding area for marketing purposes**FPM agrees not to share any personal or identifiable information in these materials.

9. CONFIDENTIALITY AND DATA PROTECTION

FPM will ensure that all Customer data, including payment information, personal details, and service history, is stored securely and used solely for the purpose of providing services. FPM will not share or sell Customer information to third parties without explicit consent, except as required by law.
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I understand and agree to Section 9

Acknowledgement

By typing your name below you are signifying that you understand agree to comply with and to the terms laid out in this service agreement. You also signify that your name typed below is an electronic and binding signature.

Date

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Service Agreement

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